Q. Can we rush orders?
A. In most cases, yes. As long as there is space available for production, we can expedite orders. Please call us or
click here to inquire about a rush order.
Q. What type of payment to do we accept?
A. Visa, MasterCard, Discover, and American Express.
Q. What is the sales tax?
A. 7% state sales tax will be added to all orders shipped to a Florida address.
Q. What if a dress received does not fit?
A. We have included, on the site, instructions on how to order the best size for you. It is essential to be measured by a
professional tailor. Use your measurements to choose which size to purchase. Choose the size that matches your
largest measurement. For instance, if your hips and bust measurements are a size 6, but the waist is an 8, order a
size 8 and take your dress to a local tailor for adjustments. Because WED by Caroline Long dresses are made to
order, they are non returnable. Please review your order form carefully before submitting. ALL BRIDESMAID DRESS
SALES ARE FINAL AND ARE NON-REFUNDABLE.
Q. What if I am 5’ 8” or taller?
A. If you are over 5’8”, choose the extra length option.
Q. When should you place your order?
A. Please place your completed order at least 14 weeks before your wedding date. For maternity, please contact a
WED by Caroline Long representative by phone or click here to email us for details about dresses which can be
customized for the pregnant bridesmaid. Final Measurements for for maternity bridesmaid dresses must be received
no later than 8 weeks prior to the wedding date.
Q. Do all dresses need to be ordered at the same time?
A. Yes. Dye lots can vary. Orders for the wedding party should be placed at the same time.
Q. Are fabric swatches available?
A. Yes. Please send us an email with your request - click here to email us.
Q. Are there dresses available for the pregnant bridesmaid?
A. Yes. Please contact a WED by Caroline Long representative by phone or click here to email for details about
dresses which can be customized for the pregnant bridesmaid. Final Measurements for maternity bridesmaid dresses
must be received no later than 8 weeks prior to the wedding date.
Q. Is there an option for a bride to pay a portion of the order for her bridesmaids?
A. Yes. Please contact us at info@carolinelong.com
Q. Is www.carolinelong.com a secure site for your credit card?
A. Yes. When your order is placed online, your information is protected via SSL (secure sockets layer) protocol. SSL is
the industry standard for processing credit card information over the web. You should be on a webpage (URL) that
starts with https:// which acknowledges that you are on a secure page.
Q. Can you order by phone?
A. Yes. Please call 904-384-1114 Monday-Saturday 10 A.M.- 5 P.M. EST
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